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Returns And Refunds

Firstly, you need to know what to do if you change your mind. And it's okay to change your mind you know. We all make rash purchases from time to time, and it's an easy situation to remedy. If you decide you want to cancel your order before we have dispatched it, all you need to do is notify us by telephone on 01929 558278. We will then cancel your order and issue you with a full refund for the cost of the products and the original shipping charge.

If you decide to cancel your order after we have dispatched it, all you need to do is notify us by e-mail as soon as possible (and certainly no later than seven working days after the date of delivery). You must then return the products unused and at your own expense using an insured delivery service. You should obtain proof of posting in case of loss or damage en route to us. When we receive the products back we will cancel your order and issue you with a full refund for the cost of the products and the original shipping charge.

What happens if a product subsequently develops a fault? The answer depends on whether or not the product came with a manufacturer’s warranty (indicated, where applicable, on the product description page). If so, we will provide assistance in the form of spares, repair or replacement for the duration of the warranty period. Misuse and normal wear and tear are not covered.

In all cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection, initially at your own expense (we will refund you once we receive the product and confirm that it is faulty). You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but we reserve the right to involve the manufacturer directly if necessary. In all cases we will cover the return shipping cost.

If you have any questions or comments about the cancellation and returns information provided above, please do not hesitate to contact us. The above information is a rewritten extract from our formal terms and conditions.