Returns And Refunds

Firstly, you need to know what to do if you change your mind. If you decide you want to cancel your order before we have dispatched it, all you need to do is notify us by email or web chat. We will then cancel your order and issue you with a full refund for the cost of the products and shipping charge.

If you decide to cancel your order after we have dispatched it, you need to do is notify us by email or web chat as soon as possible (and certainly no later than three working days after the date of delivery). You must then return the products unused and at your own expense using an insured delivery service. You should obtain proof of posting in case of loss or damage on route to us. When we receive the products back we will cancel your order and issue you with a full refund for the cost of the products. Please ship to:

The Bodyboard-Depot Ltd

20 Chyvounder Fields

Goonhavern, Truro

Cornwall, TR4 9GJ

United Kingdom

What happens in the unlikely event that a product develops a fault after use? The answer depends on whether or not the product came with a manufacturer’s warranty. If so, we will assist you in contacting the manufacturer for a replacement.   

If you have any questions or comments about the cancellation and returns information provided above, please do not hesitate to contact us.